Refunds and chargebacks for transactions processed through Simpaisa CA Limited (“Company,” “we,” “us,” or “our”) are governed by and under merchant-specific agreements. We act solely as a facilitator of remittance services and do not process refunds directly.

Refund eligibility and processing timelines are determined by the individual agreements with merchants, partners, affiliates, MTOs, and customers. For inquiries about a specific transaction, please contact the respective merchant or email us at support@simpaisa.com.

• We provide remittance facilitation services for licensed exchange houses and MTOs.

• We ensure regulatory compliance and technical efficiency but are not responsible for the terms of merchant agreements.

• Refund requests must be submitted to the merchant or service provider involved in the transaction.

• Merchants may have different refund timelines and policies based on their agreements with customers.

• We do not influence or alter merchant-specific refund policies and cannot be held liable for the same.

• We do not issue any refunds or process chargebacks directly.

• Refund requests must be submitted to and managed by the merchant in accordance with their policy.

• Disputes regarding refund eligibility should be directed to the merchant.

If you require additional assistance or have further questions, please contact us at:

• Email: support@simpaisa.com

• Office Address: 80 Birmingham St, C6, Toronto, Ontario, Canada M8V 3W6