Privacy Policy

Simpaisa CA Limited (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use and share your data and your rights regarding this information. By accessing our site and services, you agree to the terms of this Privacy Policy. If you disagree, please discontinue use immediately

1. INFORMATION WE COLLECT

We collect two types of information:

a) PERSONAL INFORMATION

  • Business details (name, address, email, phone number, registration details)
  • Transactional data required for remittance operations
  • Documents necessary for compliance and verification (e.g., proof of licensing, government-issued IDs for representatives)

b) NON-PERSONAL INFORMATION

  • Device information, browser type, and IP address
  • Usage data (pages visited, interaction metrics)
  • Geolocation (with consent)

2. HOW WE COLLECT INFORMATION

We collect information through various methods:

  • When you use our B2B platform for remittances
  • During compliance processes, including KYC/AML checks
  • Through API integrations with your systems

3. HOW WE USE YOUR INFORMATION

We use your information for several purposes:

a) Primary Purposes:

  • To facilitate cross-border remittances
  • For regulatory reporting and compliance (FINTRAC and other applicable regulations)
  • To enhance operational efficiency via centralized reporting and real-time APIs

b) Additional Uses:

  • Fraud detection and prevention
  • Service improvements through analytics
  • Communication about updates and features (with consent)

4. DATA SHARING AND DISCLOSURE

We do not sell or rent your personal information. However, we may share your information with:

  • Affiliates, Partners and/or Financial Institutions: For business operations, service delivery, remittance settlements.
  • Service Providers: For hosting, analytics, customer and operational support, under strict confidentiality agreements.
  • Regulatory Authorities: To comply with legal obligations or during investigations of suspicious activities.

5. DATA RETENTION

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once retention periods expire, we securely delete or anonymize your data.

6. HOW WE PROTECT YOUR INFORMATION

We implement industry-standard security measures, including:

  • SSL encryption for data transmission
  • Restricted access to personal data
  • Regular security audits and vulnerability assessments
  • Secure storage of sensitive data with encryption

In the event of a data breach, affected users will be notified promptly in compliance with applicable laws.

7.THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to third-party websites. We are not responsible for their content, policies, or practices. Please review their privacy policies before providing any information.

8. YOUR RIGHTS

As a user, you have the following rights regarding your data:

  • Access and Correction: Request access to your data and correct inaccuracies.
  • Withdraw Consent: Opt-out of certain data collection or marketing communications.
  • Deletion: Request deletion of your data, subject to legal and contractual obligations.

To exercise your rights, contact us at support@simpaisa.com

9. MINORS

Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware that we have collected data from a minor, we will delete it promptly.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies to enhance your experience, analyze website performance, and provide personalized content. You can manage your cookie preferences through your browser settings, though some features may be restricted.

10. CROSS-BORDER DATA TRANSFERS

We operate globally, and your data may be transferred to and processed in countries outside your jurisdiction. These transfers will be conducted in compliance with FINTRAC and other applicable regulatory standards to ensure equivalent levels of data protection.

11. UPDATES TO THIS PRIVACY POLICY

We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our site, with the “Effective Date” revised accordingly. Your continued use of our Services signifies acceptance of the updated policy.

2. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

  • Email: support@simpaisa.com
  • Office Address: 80 Birmingham St, C6, Toronto, Ontario, Canada M8V 3W6.